Customer Service
We work hard to provide worry-free information technology services.
At Wade-Fields -- providers of SimpleFTP -- our services are held to the standards of Security, Customer Service, and Ease of Use.
Security - you don't want to worry about who has access to your files. We work hard to make sure that your files are as safe as possible from accidental or intentional exposure or destruction.
Customer Service - you want to do your job, not run an IT department. We work hard so that you can spend as much time as you want dealing with your own clients and employees.
Ease of Use - you don't want to waste time, effort, or worry making online services operate properly. We work hard to make acquiring, managing and using our services as easy as possible for you.
30 Day, Money-Back Guarantee
Once service has begun, you have 30 days to try our services without worry. If for any reason you are not satisfied, we will refund your money. 1
No Setup Fees
Do you find setup fees a hassle? So do we. We now waive setup fees on all orders.
Customer Satisfaction Guarantee
After the first 30 days, you can cancel at any time by contacting us by email or phone. If you have already paid Annually or Quarterly, we will refund your money, charging you for the services already used at the Monthly rate.2
Same-day Email Guarantee
We guarantee that we will respond to any email received during business hours (7 AM - 7 PM Eastern Time, Monday through Saturday) on that same day, or you will receive one month's service free.3
Our Service Agreement
For more information, please have a look at our Service Agreement.
Please contact us
If you have further questions, please send us an email at service@simpleftp.net or call us at 1-866-WADEFIELDS (1-866-923-3343).
----------------------------------------------------------------------------------------------------
1 Refund will be for amount already paid, minus setup fees and one-time fees for services already rendered, such as domain name registration. We will send your refund as a check by first-class mail within 30 days of cancellation.
2 Monthly rates used will be the rates that were in effect when Service Agreement was signed.
3 Free service will be applied to first month for new customers. Existing customers will have additional free month of service added to current contract.